Refund policy
Refund & Return Policy
1. Our Policy
We have a 7-day return policy, meaning you have 7 days after receiving your item to request a return. To be eligible, your item must be in the same condition as received: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
2. How to Start a Return
To start a return, please contact us at [support@fantrendgear.com] . Items sent back to us without first requesting a return will not be accepted. Once your return is accepted, we will provide a return shipping label and instructions on where to send your package.
3. Return Shipping Costs
Customers are responsible for return shipping costs. These costs are non-refundable and will be deducted from your total refund amount.
4. Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
5. Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods, custom/personalized products, and personal care goods.
- Hazardous materials, flammable liquids, or gases.
- Sale items and gift cards.
- Event-Specific Merchandise : Items such as tournament banners, face paints, and match-day gear for the 2026 World Cup are non-refundable once the relevant event has commenced or concluded, unless they arrive damaged or defective.
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
7. EU 14-Day Cooling-Off Period
If your merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, provided the item is in its original condition.
8. Refunds
We will notify you once we’ve received and inspected your return. If approved, you will be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, please contact us at [support@fantrendgear.com] .